📍 Location: Bucharest, Romania

💼 Contract Type: Employment Contract

Finqware is a European fintech company building real-time financial data infrastructure for enterprises. As a licensed Payment Institution, we provide cutting-edge products to help companies automate their financial operations and leverage Open Banking in a practical, impactful way.

Our flagship enterprise solution, FinqTreasury, is a next-generation cash and treasury management platform that connects financial data and payment capabilities across all bank accounts in real time, through regulated and custom APIs. The platform already has an impressive track record in Romania, being used by companies such as Medlife, Nepi Rockcastle, One Properties, Rompetrol, Signal Iduna, Fan Courier, Autonom, and many others.

As our enterprise customer base continues to grow, we are looking for a Customer Success Manager to serve as the primary business partner for our customers post-implementation, ensuring long-term adoption, customer satisfaction, and continuous value creation.

• Manage a portfolio of enterprise customers using FinqTreasury throughout their customer lifecycle.
• Coordinate customer onboarding and ensure successful adoption of the platform.
• Build trusted relationships with finance teams and key stakeholders, becoming their primary point of contact within Finqware.
• Provide ongoing customer support, ensuring timely resolution of functional questions, operational issues, and day-to-day requests.
• Coordinate customer incidents and work closely with Product, Engineering, and Connectivity teams to ensure effective issue resolution and clear customer communication.
• Help customers maximize the business value of FinqTreasury by promoting best practices and identifying opportunities to expand their use of the platform.
• Act as the customer’s advocate inside Finqware, translating customer feedback into product improvements and new development opportunities.
• Contribute to customer retention, long-term customer satisfaction, and account growth.

Required

• 3+ years of experience in Customer Success, Enterprise Account Management, Solution Consulting, Implementation Management, or a similar client-facing role.
• Proven experience managing enterprise B2B software (SaaS) customers with complex implementations and multiple stakeholders.
• Experience working with customers from Finance, Treasury, Accounting, Corporate Banking, ERP, or Financial Systems environments.
• Ability to engage confidently with CFOs, Finance Directors, Treasurers, Controllers, Accounting Managers, and IT Managers.
• Strong project coordination and organizational skills, with the ability to manage multiple customer projects simultaneously.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical thinking and a structured approach to problem-solving.
• Comfortable working in a fast-growing technology company where customer success, implementation, and operational support are closely connected.
• Fluency in Romanian and English

Strong Advantage

• Experience with Treasury Management Systems (TMS), ERP platforms, financial software, banking technology, or payment solutions.
• Experience in fintech, corporate banking, or payment services.
• Familiarity with Open Banking, APIs, or enterprise software integrations.
• Understanding of corporate treasury, cash management, or financial operations.
• Additional fluency in a CEE language

• Competitive salary package.
• Opportunity to work with some of Romania’s largest enterprise organizations.
• Direct collaboration with Finqware’s founders and product leadership.
• Continuous learning in enterprise treasury, Open Banking, and financial technology.
• Significant ownership and direct impact on customer success and product evolution.
• Clear career path towards Senior Customer Success Manager or Customer Success Team Lead.

• Help some of the largest companies in Romania modernize the way they manage treasury and banking operations.
• Work at the intersection of enterprise software, banking, and fintech innovation.
• Join a fast-growing European fintech where customer feedback directly shapes the evolution of the product.
• Become part of a highly specialized team building the next generation of treasury technology.

👉 Ready to make an impact?

Apply via our Application tab or reach out via [email protected] to apply or learn more.

We’re hiring now – and building something game-changing.